Sales, Shipping & Returns Policy – Turnagain Collectibles
Sales:
We offer both regular and final sales. Regular sales may qualify for limited refunds and returns. Final sales, including liquidation and auction items, are not eligible for refunds or returns. Payment is due within 24 hours of purchase. If there’s an issue with payment, please contact us immediately. Orders will be cancelled if payment is not received or cleared within two business days, unless prior arrangements are made.
Shipping:
We carefully package all cards to ensure safe delivery. Orders under $100 CAD are shipped by regular mail without tracking or insurance, at the buyer’s risk. Orders over $100 CAD are shipped with tracking, insurance, and extra packaging. Shipping fees are based on destination and delivery method. We ship via Canada Post, FedEx, and other major carriers. Delivery times may vary due to carrier schedules and customs processing.
Refunds:
Refunds are limited due to the collectible nature of our products. We are not responsible for lost or damaged mail unless insurance was purchased. If you receive a counterfeit or incorrect product, we will provide a replacement or refund. Refunds are not available for opened or tampered products, or for graded cards with broken seals.
Returns:
All return requests must be submitted within 7 calendar days of the product delivery date as indicated by tracking. Returns are strictly reserved for items that arrive damaged, defective, or not as described. We do not accept returns due to buyer’s remorse, change of mind, or accidental ordering. To qualify for a return or replacement, you must provide a continuous unboxing video along with clear pictures of the item and its packaging. The unboxing video must show the package completely sealed, being opened, and the specific issue clearly visible without any edits, cuts, or pauses. The buyer is responsible for all return shipping costs. We highly recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit. To initiate a claim, please email your order number, descriptive pictures, and the required unboxing video to [email protected].
Additional Information:
Ownership transfers to you once your order is handed to the delivery carrier. Sales tax is charged at the time of shipment. Please provide accurate shipping information; we are not responsible for delivery errors due to incorrect addresses.
Questions?
Contact us at [email protected] for help with orders and shipping. For return claims, please email [email protected] with the documentation listed above.