Buyers FAQ

Why Shop at Turnagain Collectibles?

Shop, Sell, and Connect—All in One Place

• Unmatched Selection: Explore thousands of sports cards, Pokémon, Magic: The Gathering, Star Wars, Marvel, and more. Our inventory is always growing, so you’ll find both the classics and the latest releases in one spot.
• Real-Time Negotiation: Like eBay, you can use our “Or Best Offer” feature to negotiate prices directly with sellers—no need to settle for sticker price. Bulk discounts and flexible deals are always on the table.
• Transparent Pricing: All listings reflect current Canadian market trends and recent sold comps. No hidden markups—just fair, competitive pricing.
• Secure Transactions: Shop and sell with confidence. Payments are protected, and every transaction is backed by our integrity-first policy.

The Turnagain Difference

• Community-Driven Marketplace: Connect with passionate collectors and sellers who value honest trading, just like you. Our chat feature makes it easy to ask questions, negotiate, and build relationships.
• Personalized Support: Our dedicated team is here to help. Need advice or have a question? Reach out anytime by chat or email.
• Flexible Selling: List your cards and collectibles with ease—no complicated setup, no exclusivity requirements, and competitive seller fees.

How We Protect Buyers and Sellers

• Dispute Resolution & Arbitration:
  In the rare event of a dispute, Turnagain Collectibles steps in as a neutral arbitrator. All disputes are handled through formal arbitration in Red Deer, Alberta, ensuring both parties have a fair and transparent process.
• Video Unboxing Required:
  To ensure accurate and fair dispute resolution, buyers must record a clear, unedited video unboxing of the item as it’s received. This video is required for any claims regarding shipping damage or missing items, so we can see exactly what you see, the moment the package is opened.
• Mandatory Shipping Insurance:
  Buyers are required to select appropriate insurance coverage with their shipping option—no shortcuts. This protects both buyers and sellers from loss or damage in transit, and ensures peace of mind for high-value shipments. We do not process claims for uninsured or underinsured shipments.

How It Works

1. Register Your Free Account:
   Sign up in seconds to unlock our full inventory and seller features.
2. Browse or Search:
   Use our powerful search tools or browse categories to discover what’s trending now.
3. Make Offers & Negotiate:
   See something you love? Submit an offer or negotiate a bulk deal directly with sellers.
4. Buy or Sell Securely:
   Complete your transaction with confidence, knowing your purchase or sale is protected.
5. Enjoy Fast, Insured Shipping:
   Choose your preferred shipping method—every order is packed safely, insured, and shipped promptly.

Why Collectors Choose Turnagain

• Exclusive Access: Be first to find new arrivals and rare singles, updated daily.
• Negotiation Power: Use “Or Best Offer” and chat for the best deals—just like the pros.
• Bulk Discounts: Save more when you buy or sell in quantity.
• Trusted Community: Every seller and buyer is committed to fair play, transparency, and the love of collecting.

Our Story